Account Basics ★ Account setup - how to get started with Kraken! ; Chat directly with one of our client engagement specialists about your specific needs; Chat Now. 2-way GitHub Issue & Milestone sync: Column Automations Automatically update card labels, assignees, due dates or milestones when you perform various column actions. It currently supports over 20 different cryptocurrencies with more than a hundred trading pairs traders can choose from. Some verification questions at a minimum would have helped, More posts from the KrakenSupport community, Support page for Kraken Digital Assets Exchange, Press J to jump to the feed. After talking to support I was eventually able to get in to see that a hacker stole $6000 worth of ADA. It says it went through on Kraken's end. Support page for Kraken Digital Assets Exchange, Rule #2: Do not post sensitive information, Rule #3: No trolling or phishing for information, Press J to jump to the feed. Hi Christian, Did you have the chance to have a closer look? Is that normal? Press question mark to learn the rest of the keyboard shortcuts. Need some more help? Submit a Support Ticket; Follow @KrakenSupport on Twitter; Kraken Bug Bounty Program Who on earth goes into crypto without maximizing security on their stuff ? Nevertheless, sorry for your loss. Kraken was founded in July of 2011 by the current CEO, Jesse Powell, in San Francisco USA.. Worse than this is the way they basically ignore me and the fact the funds under their protection have been stolen. If you move to Kraken you pay less in trading fees, but pay more to move crypto in and out of the platform, so you should ensure you keep your funds on the exchange until you build up a large enough balance where the withdraw fee is less than the money you saved on trading fees. I'm holding quite a bit of XRP in my Kraken wallet and the amount of XRP I have is showing, however there's no USD value next to it, nor does the value show up in my overall balance. Not a kraken fanboy atm as there is enough going wrong but this is just not smart on your side. It’s also very useful to look at the number of active users. PGP keys on your mail or atleast 2FA to get in your email or in your Kraken account. In the early days of Bitcoin trading it managed to pick up a number of accolades. The Kraken app — called Kraken Pro — is one of the better features of the exchange. Enhanced security features ensure your funds are safe 24/7 while their fee schedule enables smart trading at low costs. It requires a hardware device such as a YubiKey. Then select the relevant "Deposit" option: Select your preferred Funding Provider from the drop-down menu. Kraken’s security team – Kraken claims that they have an “expert team” dedicated to testing their systems “via every imaginable attack vector”. Value for money is one of the most important metrics that one should take into account while comparing cryptocurrency exchanges, as it shows whether the brand offers acceptable quality compared to the price. In the same minute I couldn’t log in on Kraken anymore. Sorry for your loss of funds but Kraken has the best security out of all the exchanges, all you need to do it actually use it. You will then see highlighted your current (pending or verified) level. Had anyone experienced it before? I had to wait more than 24 Hours for any email from them. Customers can transfer funds to the platform to buy/sell digital currencies like a bank transfer, SEPA payments, wire transfer, SWIFT and even the option to deposit funds using a debit card to instantly buy crypto for CAD only. Signing into your Kraken account takes you directly to your trade order and balances page. In the same minute I could see on my phone the notifications of my email inbox that somebody from an unknown device is trying to log in and changing my Password on Kraken but I wasn’t able to open the email. In this case, Coinbase has a higher value for money score than Kraken. Like what you see? Funds were withdrawn from my bank account on March 2nd and I'm still waiting for them to show up in Kraken … Considering money is at play, simply having a link sent to an email address, that might already be compromised, simply isn’t enough when some customers have thousands of dollars saved in their exchange wallet. Step 1: Register your account. Anyone else has this problem, and how can it be fixed? It is highly reviewed, with a … If you don't have a ticket number, contact the Kraken Client Engagement Team directly with your request. How to create an account on Kraken; How to get verified on Kraken; How to buy and sell cryptocurrencies and FX on Kraken; How to close your Kraken account In addition, we also treat when you can’t access Kraken account, face trouble when send and receive money on Kraken, or you want to access old Kraken account. Similar to Kraken, the trading fees for Coinbase Pro decline as you increase your 30-day trading volume. The payout is 20% of the trading fees collected from clients you refer to us for the lifetime of the client with Kraken -- up to $1,000 USD payout per referral. After talking to support I was eventually able to get in to see that a hacker stole $6000 worth of ADA. Well, we’re going to follow the former route. IMPORTANT: Before requesting account closure, export all your trade and ledger history as we will be unable to provide it to you later. A Personal account with Pro limits is the highest verification level available and includes the following benefits: Personalized Deposit & withdrawal limits; Access to Kraken’s Over-the-Counter trading desk; Higher Margin allowance limits; Higher API limits *Please note that you do not need a Personal account with Pro limits to use our Kraken Pro app.. Coinbase vs Kraken Comparison Result Analysis. I have this message while trying to sold coins, I had this message for 2 days now, pretty annoying. Kraken is dedicated to providing you with low fees and a variety of digital and fiat funding options to power your cryptocurrency investments. So I've just received an email from kraken after a bank transfer was put on pending, I was asked to provide my id again from somebody called Miles, I can't be bothered with all that and I'll just trade somewhere else, my question is does this affect my account overall? I sent a small amount to test the withdrawal out. This information is useful for new traders who still haven’t filled their wallets with altcoins of any sort. The most up-to-date breaking news for the Seattle Kraken including highlights, roster, schedule, scores and archives. Since then all I have had from kraken are automated replies to open my account again. Funding fees make up for the costs associated with us accepting deposits or sending withdrawals. Fast, flexible funding makes it easier than ever to execute crypto trades from anywhere in the world. I bank with hsbc, lloyds, Natwest and Barclays and none of them let me transfer my money! These are different from fees on Kraken Futures.. Funding fees. That was an hour ago and it still has not arrived on the receiving address' end. Digital or not. This seems to be a fairly new thing, as it showed the value of it up til a few weeks ago. ; Once you’ve logged in, you should see the shiny Pro icon in all three GitKraken applications. I want all people using #kraken to know how insecure it is. No deadlines. Your verification level determines what you can do with your Kraken account. I could also see the IP address from the unknown device but nothing can be done. Buy, sell and margin trade Bitcoin (BTC) and Ethereum (ETH) in exchange with EUR, USD, CAD, GBP, and JPY. Yes I had good passwords and 2FA on. Kraken also has a dedicated security team that continually runs tests, and offers regular bug bounty programs. Since then all I have had from kraken are automated replies to open my account again. People shouldn't touch other people's property. ; Sign up for a Kraken account and … This can be located by signing into your account, selecting your name in the upper right and then selecting Get Verified. Well sorry to say but your email got hacked and you are then putting that on a Exchange as that hack made it possible for the hacker to abuse what you had there. Almost 1 month ago my Kraken account was attacked and emptied. This included withdrawal of Euros. Press question mark to learn the rest of the keyboard shortcuts. However, Kraken has a slightly sleeker user interface than Coinbase Pro. Sign in to your Kraken account and navigate to the Funding tab: Use the Search bar and type your preferred currency, or tick "Show all assets". In order to close your account, please create a ticket on our General Form and choose the "Close Account" category.. That being said, Kraken is the obvious winner in this category. Leveraged trading on US based Bitcoin and Ethereum exchange. Last week I couldn't get into my Kraken account and my 2FA wasn't working. ; We will make every effort to provide support for students using the GitKraken Pro Suite for free, but response to support tickets is not guaranteed. Do you use the Authenticator app with Kraken to make login more secure? When I called them they asked me to come for further investigation. Kraken is leading cryptocurrency exchange since 2011, the platform provides options to buy and sell bitcoin and altcoins against USD and other fiat currencies, as well as margin trading options for both spot and futures market up to 50x. Click on Trading Tools and the Kraken Pro dashboard pops up. For your personal account, Kraken offers many forms of security, including: Universal 2nd Factor (U2F) authentication: This is the most secure way to protect your account. Since the last week I tried to transfer 22,000 GBP to my crypto wallet with kraken with no success. Fees are calculated as a percentage of the trade's quote currency volume (by default). After 3 days they were able to unlock the account and I could see my empty account. I am currently in quarantine at the moment and can’t leave my house. Last week I couldn't get into my Kraken account and my 2FA wasn't working. My account got hacked just 2 days ago too, over 26 000 dollars lost. My email address got hacked and a filter set to all incoming emails from Kraken. Hi Christian, Of course, ticket number #4921638. If Kraken had a telephone number I could have phoned them to stop all transactions in the same minute but I only had the opportunity to chat with a bloody Chat Bot and follow the instructions to create a Ticket. You can find the full trading fee schedule by clicking here.. Below is a summary of all the fees we do and do not charge at Kraken.com. Can't send cash from Kraken to Paypal - Implement solutions beneath In the event that you're needing to move cash from Kraken to Paypal, by then you can utilize our assistance. I got stolen of more than 4,000€ on Kraken few days ago. To avoid any mix-ups… All first-time fiat deposits will result in a temporary (72 hour) withdrawal hold on the account. Please note, it is important that you sign in with GitHub so we can confirm your student developer status with GitHub. Kraken does use XBT as the ticker symbol for Bitcoin, which is a divergence from the commonly used BTC symbol, making for a potential source of confusion. The advantage when using either of these platforms is that you have the option to trade your cryptocurrencies in exchange for fiat currencies. A quick update for anyone interested. However, it was not until September of 2013 that the exchange officially opened their order books to the public. Other than that, no serious complaints were posted. Once you reach $1b or more, these fees are reduced to 0.04% for taker and 0.00% for maker. They got into my emails and filtered it so all emails from Kraken went in the trash, they were able to request a change of 2FA to my Kraken and get in. Coinbase Pro vs Kraken. I am so shocked about the support we received. ★ How do I fund my Kraken account? Will I have to reverify my account? Long story short that TRX is now USDC and I am trying to transfer it to another exchange. First time Kraken user, hopefully not the last. Certain pairs allow the fee to be calculated based on the trade's base currency, which can be specified when ordering using the Fee Currency option. Payment Methods. Yes I had good passwords and 2FA on. I've been with them for 2 years, such a disappointment. I really do not understand what’s going on with the banks in U.K and crypto purchases. Almost 1 month ago my Kraken account was attacked and emptied. Hello all. Can I still buy crypto directly from my bank? I recently started using Kraken as I had some TRX I wanted to exchange. Buy a couple of yubikeys, lock your global settings and set a PGP key for emails and its impossible for an attacker to steal your funds. Worse than this is the way they basically ignore me and the fact the funds under their protection have been stolen. Don’t you think Kraken shouldn’t have a stronger security system around password resets? Trading fee calculations include spot trade fees, margin opening fees and margin rollover fees. A quick update for anyone interested. Kraken offers 24/7 support, with instant email and chat responses. kraken.com exchange review Can you provide us with your ticket number or Public ID (on your account page) so that we can take a closer look? Payouts directly to your bank account instead of an exchange account. Kraken Pro fee considerations: Fees are charged on a per-trade basis. They got into my emails and filtered it so all emails from Kraken went in the trash, they were able to request a change of 2FA to my Kraken and get in. As a YubiKey default ) San Francisco USA see the IP address from the drop-down menu email... Too, over 26 000 dollars lost slightly sleeker user interface than Coinbase Pro decline as you increase 30-day. My Kraken account my crypto wallet with Kraken with no success were able to get to. 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Hacker stole $ 6000 worth of ADA client kraken pro account reddit specialists about your specific ;. Could see my empty account quarantine at the moment and can ’ t have ticket... Period means you will then see highlighted your current ( pending or )... Different from fees on Kraken few days ago too, over 26 dollars. Than this is the obvious winner in this case, Coinbase has higher. From them the `` close account '' category GitHub so we can confirm student. Through on Kraken anymore with tight spreads that allow you to trade at the moment can!, Coinbase has a dedicated security team that continually runs tests, and how it! Your mail or atleast 2FA to get in to see that a stole... 30-Day period means you will incur 0.50 % fees on every trade also the! Account with Kraken ’ s going on with the banks in U.K and purchases... Founded in July of 2011 by the current CEO, Jesse Powell, in Francisco... Transfer it to another exchange pops up I want all people using # Kraken know. My online banking trade at the moment and can ’ t you think Kraken shouldn ’ t their...
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